Refund & Cancellation Policy

Effective Date: 01-09-2024

At BDeshTrip.com, we strive to provide professional and transparent services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be processed for our services, including air ticketing, visa processing, Umrah/Hajj packages, education consultancy, and manpower recruitment.

1. General Policy

• 1.1 All service bookings are subject to confirmation and availability.
• 1.2 By purchasing any service from us, the client agrees to this policy.

2. Cancellation by Client

• 2.1 Cancellation requests must be submitted in writing via email or in person at our office.
• 2.2 Air ticket cancellation terms follow the respective airline's rules and refund structures, including cancellation fees and timelines.
• 2.3 Visa processing, Umrah, and consultancy service fees are generally non-refundable once the application process has started, unless otherwise stated in writing.
• 2.4 If any part of the service is non-refundable (e.g., embassy fees, visa service charges, third-party payments), this will be clearly communicated at the time of payment.

3. Cancellation by BDeshTrip

• 3.1 If BDeshTrip is unable to deliver a service due to internal issues or unavoidable circumstances, a full or partial refund will be processed based on the portion of service not rendered.
• 3.2 In case of overbooking, technical error, or supplier failure, we will offer the option of rescheduling or refund where applicable.

4. Refund Procedure

• 4.1 Approved refunds will be processed within 7–14 business days to the original payment method unless otherwise agreed.
• 4.2 Clients must provide all relevant payment details and identity proof when requesting a refund.

5. Non-Refundable Services

• 5.1 Visa rejections by embassies or consulates are not eligible for a refund, as processing fees cover submission and documentation services.
• 5.2 Flight ticket “No Show” or missed departure cases are subject to airline policies and typically non-refundable.
• 5.3 Refunds are not applicable for delays or changes caused by third parties (e.g., airlines, embassy delays, immigration authorities).

6. Policy Changes

• 6.1 We reserve the right to modify this policy at any time. Any changes will be updated on this page.
• 6.2 Clients are advised to review the refund terms before making any payment.

7. Contact Information

If you have any questions regarding our refund and cancellation terms, please contact:

BDeshTrip.com
📍 House: 64, Sheroil, Ghoramara, Boalia, Rajshahi
📞 + 880-1713-445980
📧 info@bdeshtrip.com